Our warranty and General Information.

General Information for New Furniture:

 

Construction

 

All frames are .065 heavy gauge aluminum tubing, and are welded with full circumference welds. Frames are sandblasted to provide the best adhesion for our powder-coating process. The paint is electro statically applied then baked on to give a high luster durable finish result.

 

Our vinyl strapping is 100% pure virgin vinyl, and is treated with mildew inhibitors as well as ultraviolet stabilizers to minimize fading and weathering. All of our vinyl strap furniture is double wrapped and anchored to the frame by nylon studs to prevent the straps from coming off. All our commercial sling furniture is bolt through sling rails and heat sealed slings.

 

 



Warranty and Returns

5 year Commercial Warranty
Casual Craft Furniture

Warranty is valid from the date of purchase to the original   purchaser only. Proof of purchase and pictures are required. All Casual Craft, products are designed for commercial use in a public setting. Warranty is void   if used otherwise. All warranty work is prorated and limited. Warranties during the first full year will be covered 100% excluding freight. NOTE: There is a 25% re stock charge for any order that get may get cancelled after put into production for any reasons.

**FRAME
5 year limited warranty on the frames from the   original date of purchases. If your frame fails structurally during normal use and regular maintenance, Casual Craft will repair or replace with the   same product at no charge. This includes parts and labor during the first   year.
**FRAME FINISH
3 year limited warranty against cracking,   peeling, and blistering if the finish is maintained by weekly cleaning and   quarterly waxing. In addition the glide replacement is a necessary function in   maintaining the furniture and should be accomplished on a regular basis, or   more frequently, depending on the level of usage. Casual   Craft recommends a quarterly inspection of the glides to insure maximum   longevity of your frame and finish. These glides are available   from Casual Craft.
** VINYL STRAPS
3 year limited warranty on Casual Craft 100%   virgin vinyl against breakage. This applies to breakage only not color   changes. If a strap breaks in the first year Casual Craft will   supply a replacement strap, shipping included.
** SLINGS, UMBRELLAS and   TABLE TOPS
1 year limited warranty on the fabrics and workmanship of slings   and umbrellas from one year. Acrylic and fiberglass table tops are warranted against breaking, bowing or warping, acrylic tops with holes are excluded. DO NOT PUT YOUR FIBERGLASS TABLES UPSIDE DOWN WHERE RAIN IS ALLOWED TO ACUMULATE ONTO THE UNDERNEATH OF THE FIBERGLASS TOPS, WATERCOULD SEEP INTO THE STAINLESS STEEL SCREWS THAT CONNECT IT TO THE BASE AND CAUSE SWELLING OF THE TOP.
 
**SWIVEL MECH PARTS**
Swivel parts are covered for 1 year against manufacture’s defects only.
WHAT IS NOT COVERED UNDER THE COMMERCIAL WARRANTY
by   
Casual Craft
• Freight damage.
• Plastic or nylon parts.
• Stains or discoloration of vinyl straps.
• Any shipping costs regarding the Casual Craft Warranty after one year.
• Failure caused by unreasonable or abusive   use.
• Bursting or cracking of frames caused by freezing temperatures.
•    Failure caused by neglecting to provide proper care and maintenance, which   includes cleaning with a mild detergent monthly, rinsed and dried   thoroughly.
• Scratching or chipping of the powder coat finish, caused due   to abuse. Some touch-up colors are available from Casual Craft
•    Damage caused by fire or acts of nature.
• Normal fading of furniture.
•    Furniture submerged in pool water.
• Sling distortion or normal   sagging.
• Blistering due to salt air, Casual Craft recommends   additional cleaning and waxing of the furniture in seaside applications.



We ALSO have SYNTHETIC WICKER & MARINE POLYMER Furniture. Lines are being added to our MAIN site AT

www.casualcraftfurniture.com

 

Hours: FACTORY SHOWROOM IS BY APPOINTMENT ONLY

 

By phone:

(941)-359-8637
(941) 720-2910

FAX

941-776-8074

 

Contact Form

 

 



    

          
  

 

 

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