Our warranty and General Information.
General Information for New Furniture:
All frames are .065 heavy gauge aluminum tubing, and are welded with full circumference welds. Frames are sandblasted to provide the best adhesion for our powder-coating process. The paint is electro statically applied then baked on to give a high luster durable finish result.
Our vinyl strapping is 100% pure virgin vinyl, and is treated with mildew inhibitors as well as ultraviolet stabilizers to minimize fading and weathering. All of our vinyl strap furniture is double wrapped and anchored to the frame by nylon studs to prevent the straps from coming off. All our commercial sling furniture is bolt through sling rails and heat sealed slings.
Warranty and Returns
Casual Craft Furniture
15 year limited residential & 5 years commercial warranty on the frames from the original date of purchases. If your frame fails structurally during normal use and regular maintenance, Casual Craft will repair or replace with the same product at no charge. This includes parts and labor during the first year.
5 year limited warranty against cracking, peeling, and blistering if the finish is maintained by weekly cleaning and quarterly waxing. In addition the glide replacement is a necessary function in maintaining the furniture and should be accomplished on a regular basis, or more frequently, depending on the level of usage. Casual Craft recommends a quarterly inspection of the glides to insure maximum longevity of your frame and finish. These glides are available from Casual Craft.
3 year limited warranty on Casual Craft 100% virgin vinyl against breakage. This applies to breakage only not color changes. If a strap breaks in the first year Casual Craft will supply a replacement strap, shipping included.
** SLINGS, UMBRELLAS and TABLE TOPS
1 year limited warranty on the fabrics and workmanship of slings and umbrellas from one year. Acrylic and fiberglass table tops are warranted against breaking, bowing or warping, acrylic tops with holes are excluded. DO NOT PUT YOUR FIBERGLASS TABLES UPSIDE DOWN WHERE RAIN IS ALLOWED TO ACUMULATE ONTO THE UNDERNEATH OF THE FIBERGLASS TOPS, WATERCOULD SEEP INTO THE STAINLESS STEEL SCREWS THAT CONNECT IT TO THE BASE AND CAUSE SWELLING OF THE TOP.
Swivel parts are covered for 1 year against manufacture’s defects only.
by Casual Craft
• Plastic or nylon parts.
• Stains or discoloration of vinyl straps.
• Any shipping costs regarding the Casual Craft Warranty after one year.
• Failure caused by unreasonable or abusive use.
• Bursting or cracking of frames caused by freezing temperatures.
• Failure caused by neglecting to provide proper care and maintenance, which includes cleaning with a mild detergent monthly, rinsed and dried thoroughly.
• Scratching or chipping of the powder coat finish, caused due to abuse. Some touch-up colors are available from Casual Craft
• Damage caused by fire or acts of nature.
• Normal fading of furniture.
• Furniture submerged in pool water.
• Sling distortion or normal sagging.
• Blistering due to salt air, Casual Craft recommends additional cleaning and waxing of the furniture in seaside applications.